--- title: How to Submit a Maintenance/Service Request on a Web Browser (Laptop/Computer) description: This guide provides you with clear instructions on how to submit a maintenance or service request for your unit/address using a web browser on your laptop or computer. --- [Skip to content](https://knowledgebase.onrapp.us/how-to-submit-a-maintenance/service-request#main-content) ![cinc+onr-logo-green](https://knowledgebase.onrapp.us/hs-fs/hubfs/cinc+onr-logo-green.png?width=250&height=44&name=cinc+onr-logo-green.png) Open main navigation Close main navigation - [CONTACT US](https://onrapp.com/support/) [CONTACT US](https://onrapp.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [Welcome to ONR's Knowledge Base](https://knowledgebase.onrapp.us/?hsLang=en) 2. [Owners, Residents & Tenants](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en) 3. [Service/Maintenance Request](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#service-maintenance-request) # How to Submit a Maintenance/Service Request on a Web Browser (Laptop/Computer) ## This guide provides you with clear instructions on how to submit a maintenance or service request for your unit/address using a web browser on your laptop or computer. **Step-by-Step Guide:** **Step 1:** After logging in, locate the concierge bell icon at the top center of the screen and give it a click. ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/Concierge-png.png?width=400&height=72&name=Concierge-png.png) **Step 2:** From the left-hand menu, choose "**SERVICE REQUEST**." ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/service%20request%20menu%20left-png.png?width=300&height=428&name=service%20request%20menu%20left-png.png) **Step 3:** Find and click on the long blue button labeled "**NEW SERVICE REQUEST**." ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/new%20service%20request%20button-png.png?width=600&height=340&name=new%20service%20request%20button-png.png) **Step 4:** Start by selecting a "**Category**." Clicking anywhere in this field opens a pop-up window displaying the available service request categories for your association.  ![](https://knowledgebase.onrapp.us/hubfs/select%20category-png.png) ⬇️ Choose the category that closely matches your request. ⬇️ ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/categories%20available-png.png?width=400&height=283&name=categories%20available-png.png)   **Step 5:** Provide a descriptive "**Title**" for your request. ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/title-png-2.png?width=400&height=327&name=title-png-2.png) **Step 6:** In the "**Message**" field, provide a detailed explanation of your request. You can also upload videos or images if necessary by choosing "Add Photo(s) or Video(s)."  ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/message-png-1.png?width=400&height=322&name=message-png-1.png) Remember, if you're uploading images or videos, they should already be on your laptop or computer for you to select during the upload. ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/add%20photo%20or%20video-png.png?width=400&height=34&name=add%20photo%20or%20video-png.png)   **Step 7:** Choose whether your service request relates to the interior of your unit or a common area. ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/Screenshot%202023-08-21%20at%201-44-40%E2%80%AFPM-png-1.png?width=400&height=181&name=Screenshot%202023-08-21%20at%201-44-40%E2%80%AFPM-png-1.png) - For an "**Inside Unit**" request, click on the "**Select Uni**t" field to choose your unit. Once you've selected your unit, you can decide to grant or deny permission for entry. If you select "*ON*," you'll need to specify the best time for the visit, provide entry instructions, preferred hours, and indicate the presence of any animals. If you choose "*OFF*," you simply confirm the request. - If it's related to "**Common Areas**," specify the areas by typing in the location or use the map feature by selecting "**Use Map Location**." This opens a Google Maps screen where you can drop a pin at your desired spot and then "*CONFIRM LOCATION*." **Step 8:** Once all the fields are complete, submit the request by clicking "**ACCEPT**." You'll receive a confirmation message, and an email confirmation receipt will be sent to you. ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/Screenshot%202023-08-21%20at%202-32-36%E2%80%AFPM-png.png?width=300&height=188&name=Screenshot%202023-08-21%20at%202-32-36%E2%80%AFPM-png.png) ➡️ ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/Service%20Request%20submitted-png.png?width=300&height=265&name=Service%20Request%20submitted-png.png) **Step 9:** To track your request, return to the "**SERVICE REQUEST**" section. Here, you can monitor the status and progress of your request. Remember, every time your request's status or progress changes, you'll receive email notifications as well. ⬇️ ![](https://knowledgebase.onrapp.us/hs-fs/hubfs/track%20requests-png.png?width=600&height=366&name=track%20requests-png.png)   If you have any problems or need additional assistance, don't hesitate to reach out to our dedicated support team at [support@onrapp.com](mailto:support@onrapp.com) ![footer-png-Aug-08-2023-05-00-12-1297-PM](https://knowledgebase.onrapp.us/hs-fs/hubfs/footer-png-Aug-08-2023-05-00-12-1297-PM.png?width=688&height=155&name=footer-png-Aug-08-2023-05-00-12-1297-PM.png)   - [Management Teams](https://knowledgebase.onrapp.us/management-teams?hsLang=en#main-content) - [Notifications/Communications](https://knowledgebase.onrapp.us/management-teams?hsLang=en#notifications-communications) - [Community Feed](https://knowledgebase.onrapp.us/management-teams?hsLang=en#community-feed) - [Units](https://knowledgebase.onrapp.us/management-teams?hsLang=en#units) - [Groups](https://knowledgebase.onrapp.us/management-teams?hsLang=en#groups) - [Settings](https://knowledgebase.onrapp.us/management-teams?hsLang=en#settings) - [Users](https://knowledgebase.onrapp.us/management-teams?hsLang=en#users) - [Documents](https://knowledgebase.onrapp.us/management-teams?hsLang=en#documents) - [Consents](https://knowledgebase.onrapp.us/management-teams?hsLang=en#consents) - [Online Voting](https://knowledgebase.onrapp.us/management-teams?hsLang=en#online-voting) - [Owners, Residents & Tenants](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#main-content) - [Service/Maintenance Request](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#service-maintenance-request) - [Documents](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#documents) - [Account Access](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#account-access) - [Community Feed](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#community-feed) - [Access & Visitor Passes](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#access-visitor-passes) - [Amenity Reservations](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#amenity-reservations) - [Online Voting](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#online-voting) - [Payments](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#payments) - [Consents](https://knowledgebase.onrapp.us/owners-residents-tenants?hsLang=en#consents) - [myHOAst Help Center](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#main-content) - [Voting & Elections](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#voting-elections) - [Property Management & Maintenance](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#property-management-maintenance) - [User Management](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#user-management) - [Reports & Insights](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#reports-insights) - [Meetings & Proxies](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#meetings-proxies) - [Getting Started](https://knowledgebase.onrapp.us/myhoast-help-center?hsLang=en#getting-started) [![cinc+onr-logo-green](https://knowledgebase.onrapp.us/hs-fs/hubfs/cinc+onr-logo-green.png?width=200&height=35&name=cinc+onr-logo-green.png "cinc+onr-logo-green")](http://www.onrapp.com?hsLang=en) 123 Waverly Pl., Boston, MA 02135 [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, ONR Applications