How to Review and Approve Account Requests from Owners

This tutorial explains how property managers can review & approve account requests submitted by owners. Learn how to manage these requests efficiently and what to watch out for, including duplicate email submissions.

📹 What This Video Covers:

• How the Account Request feature works on the ONR platform
• Where owners can submit a request (bottom-right widget on your landing page)
• How property managers are notified by email when a request is submitted
• Steps to review and approve account requests in the admin dashboard
• How to verify owner details like unit number, email, and phone number
• What to do if the request includes an email already registered in the system
• Tips for ensuring a smooth and accurate onboarding process for new owners

❓ Frequently Asked Questions (FAQs)

Q: Can I disable the account request widget on the landing page?

A: No, the account request widget is a built-in feature and cannot be turned off.

Q: What happens if an owner submits an account request with an email that’s already registered?

A: The system will still allow the request to be submitted. You’ll need to manually verify if the email is already linked to an existing user to avoid duplicates.

Q: Do owners get notified after their account is approved?

A: Yes, once you approve the request, the system sends a welcome email with a link to set their password and activate their account.

Q: Can I edit the owner’s information before approving the request?

A: Yes, during the approval process, you can make adjustments to details like the unit number, email, or phone number if needed.

Q: What should I do if I can’t verify the unit number provided in the request?

A: Contact ONR Support for assistance in verifying or locating unit numbers to ensure the correct assignment before approving.

Q: Will I be notified of account requests if I’m not listed as an admin?

A: No, only admin users registered to the account will receive email notifications of incoming requests.