Feature Availability:
This feature is only available to Subscribers, Admins, and Leaders.
Feature Description:
For communities that have a periodic “walkthrough” or “maintenance health check-up,” items will be noted that need attention by the property owner. This feature allows a user to identify the area needing attention and the details regarding the work that is required. Immediately upon entering the information and selecting Submit, the maintenance issue will be made available to the Subscriber and all the community’s Admins and Leaders. An email will be sent to each owner of the property specifying that a message to them has been posted within the software. The sender of all maintenance-related messages will be identified as “Maintenance” rather than the specific user initiating the communication.
Steps:
1. Go to CM/Property Maintenance
2. Select Update/review all properties
3. Select property address on the right
4. Select Add Item
5. Provide details about new maintenance issue
6. Select Save